Job Description


 2:00 pm - 11:00 pm, Monday- Friday

Rotating Weekends


The Supervisor in the Second Lien Collections Department works with Collections/Loss Mitigation representatives to minimize losses on delinquent second liens by working within investor guidelines as well as maintaining collection goals.


  • Responsible for managing a staff between 6 to 10 specialists
  • Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
  • Supervise the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports in order to approve the appropriate resolution for the customer.
  • Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
  • Oversees and facilitate the training of new employees
  • Oversee the day-to-day tasks and performance of the representatives
  • Assist in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs
  • Schedule and monitor of all employee time records
  • Undertake special projects related to departmental activities and performs other duties as assigned
  • Track daily results of work efforts to assure required levels of production and efficiency are achieved
  • Resolve Human Resources issues as necessary
  • Monitor auto-dialer campaigns, collector’s manual calling efforts and monitor investor reports as needed.
  • Must be flexible and able to work different hours/shifts if needed.
  • Must be a good motivator, self-driven, and willing to do what it takes to "get the job done".



  • Minimum of 1 year of Loss Mitigation experience
  • Minimum of 1-3 years supervisory experience
  • Managerial skills including strong organizational, communication, and leadership skills
  • Required basic understanding of Collections
  • Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
  • Demonstrate strong skill set for organization and attention to detail
  • Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines
  • Self-Motivated. Ability to work independently with minimal supervision
  • Strong analytical, problem solving and mathematical skills to be used to improve team’s performance
  • Ability to work overtime as needed
  • Understanding of mortgage lending and servicing
  • Applicants should be prepared to obtain a Mortgage Loan Originator License which will be paid for by the company. The MLO License is preferred, but not required for this position.

Educational Requirements:

  • College degree preferred but not required




Application Instructions

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