Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

The 2nd Lien Recovery Consultant is responsible for locating and contacting homeowners across the country to collect on charged off unsecured and secured mortgage debt.

• Negotiate repayments on defaulted mortgage debt.
• Re-establish and maintain communication with customers to minimize company loss.
• Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and constantly representing the Company in a professional manner.
• Contact borrowers to cure delinquency, set up payment arrangements.
• Identify and recommend optimal workout strategies, as necessary.
• Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
• Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
• Use manual and dialer strategies to contact delinquent homeowners.
• Address any homeowner question or concern. Handle escalated files appropriately by providing and articulate and complete response.
• Contact homeowners to cure delinquency, this can be a blend of manual and automated calling strategies.
• Must be able to communicate effectively through verbal and written communication.
• Review and maintain their personal negotiating worklist.
• Knowledgeable in different systems, LMS and DA Tool
• Contribute to the progress of the department by understanding.
• Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports to determine and recommend the most feasible and appropriate solution for the homeowner.
• Willing to work overtime as needed.
• Use the delegated authority tool and work with client matrices regarding workout strategies.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

• 2-4 years’ experience within collections and loss mitigation.
• High school diploma or equivalent, required.

• Familiarity with tracking databases and the maneuvering around the Internet
• Familiarity with loan terminology, rights, and processes
• Excellent work ethic, high productivity, and acute attention to detail
• Strong numeric aptitude, problem solving and analytical skills.
• Persuasive and professional communication skills 
• Must have a very strong work ethic.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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