Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary:

This position provides quality control and audit oversight for the functions performed within Shellpoint Mortgage Servicing.

 Responsibilities:

  • Research and review accounts, items, or processes selected for audit

  • Uses databases to maintain detailed audit records

  • Assist with generation of error reports.

  • Conduct daily call monitoring audits as assigned.

  • Complete monthly work flow audits.

  • Assist in design and implementation of audit enhancements and/or new audits to monitor regulatory compliance.

  • Manage action plans for items of non-compliance.

  • Other duties as assigned.

Qualifications/Skills:

  • Detail oriented, strong organizational skills and the ability to learn new processes.

  • An ability to work independently with minimum supervision.

  • A self-motivated work style and a strong desire to exceed expectations.

  • Strong knowledge of mortgage servicing and default processes.

  • Average skill levels in MS Excel are required.

  • Above average skills in quality and production rates.

  • Able to effectively interact with members of the functional areas including Customer Service/Collections, Loss Mitigation, Foreclosure, Bankruptcy and Loan Administration.

  • Ability to meet timelines.

  • Experience with regulatory and investor websites including AllRegs.

  • Knowledge of servicing requirements including FNMA, FHLMC, HUD, VA, and USDA.

Educational Requirements:

  • College degree or a combination of some college and relevant experience.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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