Job Description

Who We Are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.


The Bankruptcy Supervisor will oversee a team of bankruptcy case managers and administrators and ensure that the team is performing efficiently with respect to processes, procedures, timelines and other metrics, and also be responsible for all aspects of training and personnel management for the team. 


  • Supervise a staff of multiple Bankruptcy Case Managers and /or Administrators
  • Develop and maintain up to date policies and procedures
  • Identify areas for process improvement and help implement new processes as necessary
  • Training of new hires on all systems of record, investor guidelines and industry standards
  • Identify areas for process improvement and help implement new processes as necessary
  • Training of team on new processes as implemented
  • Use reporting to manage the team and makes changes to reporting as necessary
  • All aspects of personnel management including coaching and annual reviews
  • Act as the Bankruptcy point of contact for other departments within the Company as well as attorney firms on escalated issues
  • Track and analyze departmental data and report on the activities of the team
  • Assist with attorney billing and invoice approval
  • Accept special tasks as necessary and assume responsibility for successfully achieving objectives
  • Must be able to make business decisions based on likelihood of recovery versus liability risks


  • 3+ years of bankruptcy or mortgage service related experience required
  • 1-2 years of management experience preferred
  • Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills
  • Must be effective in multi-tasking and be goal oriented
  • Must be able to work on a team or independently with minimal supervision 

Educational Requirements:  

  • Bachelors degree, paralegal certificate or equivalent work experience required

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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