Job Description

Who We Are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary:

Bankruptcy Team Lead serves as an assistant to the supervisor in handling administrative duties and providing guidance, oversight and training to others in the group.

Responsibilities:

  • Maintain a reduced work queue on all bankruptcy processes in addition to additional administrative responsibilities below: 
  • Manage team work queues and ensure that department SLAs are met
  • Train team members.
  • Ensure team members are working accounts properly per prescribed processes.
  • Work closely with BCMs and outside counsel on complex litigated cases.
  • Complete system tasks for reversals and reapplication of payment and bankruptcy cramdowns
  • Problem solving skills and ability to analyze reports to identify trends and areas of opportunity
  • Perform quality audits on Select Bankruptcy Processes providing feedback on errors to management and guidance to BCMs for correction.
  • Assist on any special projects assigned by management.
  • Provide regular updates to the Supervisor.
  • Maintain the Secured Bankruptcy Manual.
  • Be available to handle escalated calls from customers.
  • Be available for questions or concerns from team members that may have work related issues.

Qualifications/Skills:

  • 6 years of bankruptcy or other related legal or mortgage servicing experience required with preference for 2 years previous Team Lead or Supervisory experience.
  • Good verbal and written communication skills.
  • Familiarity with loan terminology, our rights as a creditor, and bankruptcy processes.
  • Excellent work ethic and exceptional attention to detail.
  • Ability to work in a team and be a team leader.
  • Good computer and internet skills.
  • Strong ability to use data to identify areas of opportunity, improvement as well as to identify potential issues.
  • Strong interpersonal communication skills
  • Intermediate Microsoft Excel skills

Educational Requirements:

  • Bachelor’s Degree Preferred or extensive industry and related experience

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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