Job Description

Who We Are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.


The individual selected for this position will play a key role in the Legal Services department, primarily optimizing utilization of key business workflow software such as Black Knight LoanSphere. The individual will analyze system configuration and existing business rules, gather requirements from the business unit, and design and help implement solutions. The individual will have strong organizational and problem-solving skills as well as the ability to clearly communicate technical items with both technical and non-technical team members.


  • Learn Black Knight LoanSphere, how it is used within the business, and best practices from external partners

  • Collaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization

  • Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies

  • Conduct gap analysis to create road map for system changes

  • Manage a project list, analyze appropriate prioritization based on cost benefit analysis, and conduct prioritization meetings with business unit management team

  • Create and clearly communicate detailed technical requirements to IT partners as well as to non-technical team members and management

  • Act as a subject matter expert for system troubleshooting and running and creating oversight reporting as well as personally implementing certain limited system enhancements


  • Demonstrated analytical and business communication skills

  • Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment

  • Strong skills in Excel (charts, formulas, pivots) or other data manipulation software

  • Fast learner - able to assimilate new ideas and thrive in a fast-paced environment

  • Prior work experience with BlackKnight LoanSphere is a plus

  • Prior mortgage servicing and foreclosure or bankruptcy experience is a plus

Educational Requirements:

  • Bachelor’s Degree in a technical, quantitative, or analytical discipline

  • Or, Bachelor’s Degree in another field and work experience or advanced coursework demonstrating technical and analytical ability

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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