Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Position overview

Do you enjoy providing excellent service and building strong co-worker relationships? We need energetic and caring professionals to join our Application Development team in support of a rapidly growing company. Successful candidates will have opportunities to participate in challenging work with knowledgeable business partners and likeminded co-workers. We’re looking for friendly, outgoing, well-spoken people who are success-minded, reliable, and flexible.

Duties & responsibilities

The successful candidate will:

  • Own responsibility for the requirements gathering process and deliverables associated with their project.

  • Be responsible for create of use cases that are effective and actionable by application development.

  • Own creation of user acceptance criteria that is effective and actionable to facilitate the software quality assurance testing process.

  • Embrace ownership of defects and missed requirements associated with business analysis opportunities for improvement.

  • Be responsible for coordination and facilitation of user acceptance testing.

  • Contribute in achieving company performance goals.

  • Take part in continuous training in company policies/procedures and industry regulations.

  • Perform other tasks or responsibilities as assigned by management.

Skills & abilities

The successful candidate needs:

  • Demonstrates experience in a variety of the field's concepts and practices such as:

    • Business process modeling.

    • Effective use case and user acceptance test scenario creation.

    • Differentiation of functional and non-functional requirements.

    • Ability to translate data and thoughts to actionable items.

    • Outstanding facilitation skills.

    • Effective use case creation.

    • Strong verbal and written communication skills.

    • Strong negotiation and persuasion skills.

    • Leadership ability.

    • Strategic and business mindset.

    • Effective team player.

    • Decision making proficiency.

    • Calmness under stress, pressure or ambiguity.

    • Comfortable working with senior leadership.

  • Working knowledge and proficiency with Transact SQL.

  • Working knowledge and proficiency with relational database design and concepts.

  • Fully understands various software development lifecycles and possesses actual experience with real world application of multiple requirement gathering approaches.

  • A positive attitude, with an eagerness to solve problems.

  • Excellent reasoning and research skills; the ability to see the "big picture" and manage the details.

  • A strong work ethic, high integrity, and well-organized mindset.

Education & experience

  • 5+ years' experience in the field or equivalent combination of education and experience.

  • Experience with agile methodologies a plus.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities


 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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