Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Position overview

Do you enjoy providing excellent service and building strong co-worker relationships? We need energetic and caring professionals to join our team in support of our core servicing system and business processes in a rapidly growing company. Successful candidates will have opportunities to participate in challenging work with knowledgeable business partners and likeminded co-workers. We’re looking for friendly, outgoing, well-spoken people who are success-minded, reliable, and flexible.  This position will typically cover one or more operational business units.

Duties & responsibilities

The successful candidate will:

  • Be the accountable party for all system of record logic within the assigned coverage areas, closely partnering with operational management and operational systems managers within those groups

  • Analyze and be the subject matter expert on the business logic and system processes, reconciling differences as appropriate

  • Perform triage and resolution of top-level support issues within the business areas of coverage

  • Own responsibility for the requirements gathering process and deliverables associated with their project.

  • Be responsible for create of use cases that are effective and actionable by application development.

  • Own creation of user acceptance criteria that is effective and actionable to facilitate the software quality assurance testing process.

  • Embrace ownership of defects and missed requirements associated with business analysis opportunities for improvement; write Business Requirements Documents which will be handed off to development teams

  • Act as an owner of the departmental data and partner with Analytics to ensure the highest levels of data quality

  • Be responsible for coordination and facilitation of user acceptance testing for new versions, developed solutions, etc. 

  • Contribute in achieving company performance goals.

  • Take part in continuous training in company policies/procedures and industry regulations.

  • Perform other tasks or responsibilities as assigned by management.

Skills & abilities

The successful candidate needs:

  • Demonstrates experience in a variety of the field's concepts and practices such as:

    • Business process modeling.

    • Effective use case and user acceptance test scenario creation.

    • World-class problem-solving skills

    • Differentiation of functional and non-functional requirements.

    • Ability to translate data and thoughts to actionable items.

    • Outstanding facilitation skills.

    • Effective use case creation.

    • Strong verbal and written communication skills.

    • Strong negotiation and persuasion skills.

    • Leadership ability.

    • Strategic and business mindset.

    • Effective team player.

    • Decision making proficiency.

    • Calmness under stress, pressure or ambiguity.

    • Comfortable working with senior leadership.

  • Strong knowledge and proficiency with Transact SQL.

  • Working knowledge of general application development languages

  • Working knowledge and proficiency with relational database design and concepts.

  • Fully understands various software development lifecycles and possesses actual experience with real world application of multiple requirement gathering approaches.

  • A positive attitude, with an eagerness to solve problems.

  • Excellent reasoning and research skills; the ability to see the "big picture" and manage the details.

  • A strong work ethic, high integrity, and well-organized mindset.

Education & experience

  • 12+ years' experience in the field of financial services or equivalent combination of education and experience.

  • Significant experience with residential mortgage servicing

  • Experience with Servicing Director a plus

  • Experience with JIRA as a project lifecycle management, development and defect tracking tool.

*     Three weeks’ PTO (paid time off) for vacation and sick days. 
*     Paid holidays. 
*     Medical, dental, vision, life, and pet insurance. 
*     Short- and long-term disability insurance. 
*     Adoption- and tuition-assistance programs. 
*     401k matching program. 
*     Performance-based annual bonuses. 
*     Advancement opportunities

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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