Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Position Summary

The Cash Control Specialist I Job is responsible for several cash processing-related responsibilities. Daily tasks may include posting payments, processing payoffs, liquidations, processing returned payments, processing loan level disbursements, working with ACH, and processing various tasks and/or duties as assigned.


  • General payment processing responsibilities in a fast-paced environment, where multi-tasking is key to ongoing success.

  • Manual mail opening, keying check posting, unapplied funds posting with accuracy

  • Daily MSP task queue management, including processing of the following: returned payments, items in the reversals queue, fee waivers, and charge & write-offs.

  • Daily processing and reconciliation of Cash Operations letters.

  • Process daily set-up, cancellations, and changes to Automated Clearing House (ACH) payments.

  • Processing and submission of letters to CHL customers.

  • Process payment posting transactions, reversals, and reapplication based on policy and procedures.

  • Daily processing of return checks, bank adjustments, and encoding errors.

  • Processing loan level disbursements.

  • Other duties as assigned.


  • 1+ years of previous Banking, Accounts Payable, or Accounts Receivable experience.

  • Current, working knowledge of the Microsoft Office suite, including: Word, Excel, Access and PowerPoint.

  • Ability to accurately 10-key by touch with at least 10,000 KPH.

  • Available to work over-time as requested and required by business need and communicated by your manager.

  • High School Diploma or equivalent required.

  • Experience with MSP is highly desired.

  • 1+ years of experience in a lending environment is desired.

  • Lifting up to 25 pounds may be required.


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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