Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and loss mitigation work outs on new and existing portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.? 


  • Receive and review loan information 
  • Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist. 
  • Identify and recommend optimal workout strategies based on individual borrower circumstances 
  • Identify and recommend assistance strategies as necessary 
  • Increase frequency of borrower contact based on days since last payment 
  • Collect documents and information related to rehab progress, and maintenance improvement requests 
  • Collect documents needed for Loss mitigation options.  
  • Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances. 
  • Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests.  
  • Work the Commercial team Voicemail for return calls. 


  • Experience in collections required 
  • Familiarity with maneuvering around the Internet through various skip tracing sites 
  • Familiarity with loan terminology, rights, and processes 
  • Excellent work ethic, high productivity, and attention to detail 
  • Superior verbal communication and negotiation skills 
  • Flexibility to work weekends required 
  • Must take the writing assessment provided 
  • Ability to multitask is required 
  • Superior typing and computer skills required 


  • Competitive pay 
  • Monthly bonuses payouts 
  • Additional incentives based on business needs 

Educational Requirements:  

  • High school graduate, college degree preferred but not required 

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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