Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or "service") their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again.


The Compliance Coordinator works with Compliance to research and respond to audits, investor requests, compliance changes and remediation changes. This individual will work with compliance staff to assist in training and remediation activities when necessary to help improve the overall quality of the output of the team. The Coordinator will be responsible for the timely preparation of audit responses for submission to the various investors, regulators, and GSE’s. The Coordinator will conduct root cause analysis on process gaps to develop remediation plans and handle the issue management through completion.


  • Review, research and respond timely to departmental audits both internal and external for default departments
  • Work closely with the Operations management team and their staff to determine root causes for issues and provide recommended solutions
  • Work with Compliance Department to assist with coordination of rebuttals and remediation activities within the operational teams
  • Manage call model process including attending monthly call calibration sessions with supervisors and call audit team
  • Act as mediator for call dispute resolutions/escalations & send reminders to Supervisors to manage call disputes
  • Manage Audit Tollgate
  • Create reports to determine adherence when necessary
  • Track success of remediation activity
  • Monitor GSE reporting sites for notices of changes and keep track of the status of them
  • Research and prepare audit responses and see to their timely submission
  • Undertake special projects related to departmental activities and perform other duties as assigned


  • Minimum of 5 years Mortgage Servicing experience required
  • Prior Insurance and Loan Servicing experience preferred
  • Proficient in Microsoft Word and Excel
  • Excellent communication skills
  • Strong knowledge and understanding of mortgage servicing regulations, NMS requirements, and GSE guidelines is required. Experience analyzing basic processes and data for all supported business units
  • Demonstrated strong skill set for organization and attention to detail
  • Strong research and follow-up skills, as well as the ability to meet strict deadlines
  • Self-Motivated. Ability to work independently with minimal supervision
  • Strong analytical, problem solving and mathematical
  • Ability to work overtime as needed
  • Ability to work well with others across department

Educational Requirements:

  • High School Diploma required.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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