Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The Data Management Analyst - Quality Control Software assists the Compliance department by supporting the Quality Control auditing software. This includes creating new audit scorecards, creating, and maintaining reporting, and working with the vendor as needed ensure system updates are made.

Principal Duties:

List of required duties below. Distinguish on-site duties with a *.

  • Extract, analyze, and review data from various sources for input into Quality Control Software.
  • Create new and maintain existing audits in system.
  • Develop, test, and implement test plans (scorecards) to improve Servicing Quality Control compliance.
  • Perform data insertion and updates within QC Software, ensuring accuracy and completeness.
  • Develop and maintain documentation related to data management processes and QC Software operations.
  • Collaborate with the quality control team to identify and resolve data discrepancies and issues.
  • Generate reports and insights from QC Software for management review, external examination requests, Board of Director reporting materials, and other ad hoc data requests.
  • Coordinate with vendor to ensure system updates are properly installed.
  • Stay up to date with the latest features and updates of QC Software to optimize data management processes.
  • Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Education and Experience

Required education and experience.

  • Bachelor’s degree required (e.g., preferably in an analytical discipline, or related field).
  • 5+ years of experience in the mortgage servicing industry or related field.
  • 2-4 years’ experience working with ACES or equivalent audit management software.
  • 2-4 years’ data analysis experience.

Knowledge, Skills, and Abilities

Required knowledge, skills, and ability.

  • Demonstrated experience with critical thinking, analyzing, interpreting, and researching information.
  • Demonstrated experience effectively managing relationships with internal and external partners.
  • Experience communicating with all levels of management.
  • Self-Motivated with strong attention to detail and excellent organizing skills.
  • Excellent verbal and written communication skills.
  • Team oriented with ability to interact with all levels inside and outside of the organization.
  • Able to handle multiple priorities and meet deadlines in a fast-paced environment without sacrificing quality.
  • Proficient with Microsoft Office - Access, Excel, Word & Outlook.
  • Knowledge of SQL, mortgage servicing systems, and tracking software is a plus.


While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online