Corporate Trainer (Collections)
Who we are
Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
The Corporate Trainer is responsible for assisting the Director of Training & Development with the assessment of training needs, development of training material, implementation of company wide training initiatives, and measurement of training effectiveness, as well as reviewing and implementing all changes needed based on client and industry needs.
Facilitates learning via classroom instruction and webinars; incorporates a variety of presentation methods and applications to accommodate adult learning styles
Partners closely with the business line to develop and deliver new hire training and other departmental training programs; provides creative, effective classroom and web based instruction throughout the organization
Manages classroom environment, analyze results and identify gaps in training needs
Assists Sr. Manager with development of leader and participant guides, job aids, training curriculum and other required coursework
Designs exercises, instructional activities and training assessments that reinforce learning
Works closely with and supports departmental initiatives and identifies ways to enhance training effectiveness and materials
Contributes to the overall success of the Training Dept. by identifying ways to continuously improve the learning process
Assists Sr. Manager in the implementation and ongoing administration of a Learning Management System by ensuring all training is tracked for completion on a daily basis
Enters training records for tracking employee training completion
Performs related duties as assigned by supervisor
Requires a minimum of two (2) to five (5) years of mortgage experience
A minimum of two (2) to five (5) years of professional classroom facilitation preferred; experience in a training capacity preferred
Exceptional facilitation, presentation, and listening skills
Excellent verbal and written communication skills, attentive to details
Highly proficient in time management, organization, planning and prioritization
Proven initiative, positive attitude, team oriented, self-motivated and highly enthusiastic
Ability to manage changing priorities, meet deadlines and adapt to a changing business environment
Strong interpersonal skills and ability to establish rapport
Committed to excellence, has strong work ethics and takes pride in their work
Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook
Familiar with web-based media, eLearning creation tools-Articulate Storyline and/or Presenter
Bachelor’s Degree, with relevant business experience preferred.
Candidates without a Bachelor’s Degree but with extensive work experience will also be considered.
* Three weeks’ PTO (paid time off) for vacation and sick days.
* Paid holidays.
* Medical, dental, vision, life, and pet insurance.
* Short- and long-term disability insurance.
* Adoption- and tuition-assistance programs.
* 401k matching program.
* Performance-based annual bonuses.
* Advancement opportunities
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Shellpoint Mortgage Servicing has grown to become one of America’s largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or "service") their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again.
Our mission at Shellpoint Mortgage Servicing is to deliver best-in-class portfolio performance for our clients by providing all homeowners with exceptional customer service. We recognize that our people are our greatest asset, which is why we offer the training, modern technology, and tools for you to be successful. There could not be a more exciting time than right now to join our growing team, where you can be part of the success.