Job Description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

POSITION SUMMARY

The Correspondence & Dispute Specialist III is responsible handling Qualified Written Requests. The job will entail reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. The job will require continuous learning and keeping up to date with applicable regulations such as the Real Estate Settlement Procedures Act ("RESPA"), Truth-in Lending Act ("TILA") the Fair Credit Reporting Act ("FCRA"), and applicable guidance from the Consumer Financial Protection Bureau ("CFPB").

DESCRIPTION

Duties and Responsibilities

  • Prioritize and be able to complete tasks according to regulatory deadlines.
  • Research loan history, documentation and applicable policies and procedures to determine if the appropriate steps were followed by the operational teams.
  • Research potential issues to identify root causes and be able to execute a plan of action for resolution.
  • Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
  • Compose or review written responses to the borrower(s) (or their authorized representatives) providing final resolution.
  • Communicate with operational business partners to discuss loan level details, when necessary.
  • Performs related duties as assigned by management.

Qualifications and Education Requirements

  • Highschool diploma or equivalent, required and,
  • 5+ years Mortgage Servicing or Origination experience.

                                                 OR

  • In lieu of 5+ years Mortgage Servicing or Origination experience.
    • Bachelor’s degree with a concentration in English or similar field and,
    • 2+ years Mortgage Servicing or Origination experience with Bachelor’s Degree.

Skills, Abilities, and Knowledge

  • Must be extremely detail oriented, inquisitive, and have a passion for investigating and problem solving.
  • Excellent written communication skills are required, including proper grammar, spelling, punctuation, and sentence structure.
  • Excellent research skills required.
  • Intermediate knowledge of MS Word, MS Excel.
  • Excellent work ethic, high productivity, deadline driven.
  • Must possess a short learning curve related to assimilation of new skills and tasks.
  • Superior organizational skills needed.
  • Ability to multi-task as well as quickly adapt to changing work assignments.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

REVISION HISTORY

Last Updated: 1/29/2025

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.


Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

  • Medical, dental, and vision insurance

  • Health Savings Account with employer contribution

  • 401(k) Retirement plan with employer match

  • Paid Maternity Leave/Parental Bonding Leave

  • Pet insurance

  • Adoption Assistance

  • Tuition reimbursement

  • Employee Loan Program

  • The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

  • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

  • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

  • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

  • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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