Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

Contribute to the Mapping, Validation and Activations team in Loan Transfers. Ensure all loan transfer data mapping is completed according to existing processes and procedures. Maintain all SLAs within the transfer timeline while aiming for zero defects within the transfer. Act as the accountable party for all assigned data mapping from start to finish. Data Mapping is responsible for all data that is loaded into Servicing Director for transfers assigned to the analyst. Responsible for loan data, payment histories, and comments being added to all incoming loans. Work with the Supervisor to create, document and enforce department policies, procedures, and SLA’s. 

Principal Duties

  • Utilize Servicing Director Import Tool (SDI) to seamlessly map all data from prior servicers to SMS systems.
  • Perform data analysis by SQL scripts to ensure a smooth transition of data from external sources to internal systems.
  • Conduct data validation reviews by collaborating with business units who are the owners of the data.
  • Activate loans per the schedule set by the Deal Managers to ensure legal and contractual compliance.
  • Maintain stated performance level for all assigned transfer mapping and validation.
  • Key contact for the Servicing Director Import Tool (SDI).
  • Follow established processes within the group to ensure maximum efficiency of the process and other company resources.
  • Maintain and update exceptions in SDI from SCSM tickets submitted to improve quality downstream.
  • Develop update exceptions in SDI regarding transfer errors and work with the Portfolio Management and Deal Management groups to improve processes and eliminate upstream transfer errors.
  • Contribute to the creation, manage, and deliver reporting to senior management of the timeliness and accuracy of the group.
  • Assign SCSM tickets to Deal Managers and individual business units for data sign-off for all preliminary data mapping within stated SLA.
  • Run automated review checks for all transfers at prelim and final for all assigned transfers.
  • Responsible for each assigned transfer meeting the established mapping SLAs.
  • Balance all transfers from loan set-up prior to activation using the designed process and form.
  • Other tasks or responsibilities as assigned by management.
  • Performs additional projects and duties as assigned by supervisor.

Education and Experience Requirements  

  • College or university degree in the field of Business, Data Analysis, computer science, process improvement, project management, etc.
  • 2-4 years’ experience in the field.

Knowledge, Skill, and Ability Requirements  

  • Typical work schedule is Monday - Friday, 8:00 - 5:00 with some minor flexibility.
  • Certain after hours/weekend work may be necessary for projects or high business volume situations.
  • After hours/ weekend email monitoring to ensure internal, client and homeowner satisfaction with transfers.
  • Up to 10% travel to other company locations for projects, training, etc. 

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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