Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Director Bankruptcy oversees the functions of the Bankruptcy group for mortgage secured loans in multiple sites. Oversees timeline management and monitors reporting and analysis of team performance to achieve goals, quality standards and key performance indicators.

Direct Reports

  • Manager - Bankruptcy
  • Supervisor - Bankruptcy

Principal Duties

  • Ensures bankruptcy detection systems are adequate and internal processes are aligned to adequately service and monitor bankrupt filings and accounts.
  • Researches accounts for their treatment in the bankruptcy cases and filing proofs of claim.
  • Researches by identifying accounts that is in need of litigation such as a Motion for Relief or a Plan Objection and forwarding those accounts on to the Legal Services Group
  • Ensures department adheres to timely Proof of Claim filings, Payment Change Notices and Post-Petition Fee Notices in a timely and efficient manner, ensuring adherence to court deadlines.
  • Works closely with the Vice President of Legal Services to resolve procedural, systemic, and staffing issues.
  • Fields questions from Foreclosure, Loss Mitigation, REO and other internal departments
  • Monitors and updates policies and procedures for the Bankruptcy department
  • Prepare staff reviews, conduct evaluations and coaching sessions for Bankruptcy staff.
  • Responsible for staffing the group appropriately and resolving employee issues up to and including terminations.
  • Reviews weekly audits and oversees Internal Quality Assurance functions to determine training opportunities or root cause issues.
  • Communicates with all levels of management, manages relationships with internal and external business partners.
  • Excels in multi-tasking and managing numerous priorities while adhering to strict deadlines.
  • Participates in due diligence research for prospective loan portfolio purchases as needed.
  • Monitors developments in applicable laws and regulations and distributes compliance-related process changes.
  • Ensures department timeline and production goals are met including timely bankruptcy filings in adherence to federal bankruptcy laws.
  • Hires, trains, and evaluates employee performance.
  • Manages any additional projects assigned by management.

Education and Experience Requirements  

  • Bachelor's Degree required; JD or Masters preferred.
  • 8+ years’ experience required.

Knowledge, Skill, and Ability Requirements 

  • Effective verbal and written communication skills are required.
  • Knowledge and understanding of servicing secured assets.
  • Knowledge of federal bankruptcy laws is required.
  • Understanding of mortgage servicing including collections, foreclosure, bankruptcy and REO experience desired.
  • Strong organizational and time management skills.
  • Experience with fulfilling legal obligations required of mortgage servicers/debt collectors.
  • Managerial skills including strong organizational and leadership skills.
  • Demonstrated experience reporting, analyzing, interpreting, and researching complex issues, data, and information.
  • Experience with analytical, critical thinking, problem solving and making sound business decisions.
  • Proficient in Microsoft Word and Excel.
  • Strong attention to detail is a must.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities


 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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