Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The Director of Investor Reporting is responsible for the daily management of their staff and working with and resolving any issues the Investor Reporting department encounters.  This includes reporting on all clients and investors per the timelines in the respective agreements or Agency guidelines. The Director will also be required to participate in client presentations and a full range of activities which assists with the operational effectiveness of the business unit. Included in the client types are S/S, S/A, A/A, and all GSE loan types. The Director will be responsible for working with corporate accounting and related third parties to ensure financial control of all money movement related to advances, collections and advance facilities. 


  • Act as the lead to retrieve and analyze information from various departments

  • Manage ad hoc projects and assignments as needed

  • Identify, track, and analyze key metrics for the business unit

  • Responsible for the development and management of staff at multiple sites

  • Reviews and creates documentation for marketing purposes

  • Develops presentations to define the corporate message

  • Provides account management to existing servicing clients

  • Creates reports (quality, productivity, customer service, operational efficiency)

  • Manages projects with IT to conduct testing to meet project timelines

  • Manages client relationship through all phases of the servicing cycle

  • Review reporting tools for current clients

  • Creates and maintains project schedules

  • Analyzes data for rating agencies


  • 10+ years of mortgage experience required

  • 5+ years of private or GSE investor reporting required; FNMA experience preferred

  • Strong knowledge of Excel

  • Strong attention to detail

  • Strong written and verbal communication skills

  • Ability to work well with and lead a team through a project

Educational Requirements:

  • Bachelor's Degree or a combination of some college and relevant experience

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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