Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 9th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary:

The Director of Loan Administration provides support for loan servicing operations. The Director manages sundry disparate functions including, but not limited to: Lien Release, Specialty Audits, Mortgage Assignments, Legal Document Processing, Tax and Insurance Tracking, Disbursements to Vendors, Escrow Analysis, MI, PMI and ARM Loan Management.

Responsibilities:

  • Provide guidance and leadership for Supervisors, Managers, and Staff Level Employees.
  • Leads and mentors supervisory staff and team in process improvement methodologies, develops and reinforces their skills and effectiveness.
  • Plans and directs operational policies, objectives and initiatives.
  • Develops policies, procedures, and workflow documents for operational processes in order to ensure optimization and compliance with established standards and regulations.
  • Ensures that appropriate "smoke detector" reporting is in place for all critical tasks
  • Analyze monthly performance and evaluate any deficiencies in performance
  • Manage and allocate staff to functional tasks within the group based on priorities and work volumes

Qualifications/Skills:

  • Prior experience required directly managing employees or indirectly managing team projects
  • Strong organizational, communication and leadership skills
  • A demonstrated ability to manage operational activities using data to drive decision making
  • Must be familiar with compliance in the FDCPA
  • A demonstrated ability to train and motivate employees

Educational Requirements:

  • 4 year college and/or the equivalent practical work experience required.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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