Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

The Document Curative (DC) Specialist II is responsible for reviewing mortgage documentation to ensure clear title of loans serviced by Shellpoint Mortgage Servicing (SMS). The DC specialist is also responsible for receiving, cataloging and shipping requested collateral and/or servicing documentation or full physical files to 3rd party firms, 3rd party document custodians, and/or 3rd party vendors. 

The DC Specialist II communicates heavily with vendors and inter-departmental staff to facilitate all title curative issues in a timely manner. 

The DC Specialist II is expected to have an advanced working knowledge of their function and be able to provide feedback to senior team members and leadership about possible issues.  They should be able complete their workload with limited input from supervisors while acting as a resource for more junior team members.


  • Identify, process, and prepare required documents (Lien Release, Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, Partial Releases, Assumptions, etc.) for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.

  • Review prepared loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards.

  • Ensure requested documentation is accurately completed within specific task SLAs.

  • Request collateral files from investor designated document custodians to ensure that all needed documentation is obtained (within specific SLAs) to efficiently process Loss Mitigation, Bankruptcy and Foreclosure proceedings.  

  • Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion. 

  • Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.

  • Update and annotate all actions/follow-ups processed on loans in all appropriate systems. 

  • Prepare required reporting - management, investor, vendor, etc.

  • Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS. 

  • Update and maintain real-time inventory of received physical collateral and servicing files.

  • Update and maintain real-time inventory of images of documents contained within the physical collateral and servicing files received.

  • Identify, process, catalog/inventory and prepare shipments of any requested documents (Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) or full collateral/servicing files for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.

  • Ensure requested collateral files and/or specific documents are accurately processed within the inventory system within predefined SLAs.

  • Review and process exception reporting at various stages of the inventory and check-in/check-out process.

  • Complete monthly inventory audits with custodians, file centers and the onsite file room.

  • Qualifications/Skills:

  • All qualifications and skills of Tier I Specialist

  • 2 years’ experience in Doc Curative or 4 years’ experience in Mortgage Servicing or similar field preferred.

  • Prior year performance evaluation of 3.3 or better.  (Internal candidates only)

  • Direct Supervisor recommendation.  (Internal candidates only)

  • Educational Requirements:

  • Associates or Bachelor’s Degree preferred or relevant business experience in mortgage administration and document management.

*     Three weeks’ PTO (paid time off) for vacation and sick days. 
*     Paid holidays. 
*     Medical, dental, vision, life, and pet insurance. 
*     Short- and long-term disability insurance. 
*     Adoption- and tuition-assistance programs. 
*     401k matching program. 
*     Performance-based annual bonuses. 
*     Advancement opportunities

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online