Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 8th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

 

Summary:

The Document Curative (DC) Supervisor is responsible for assisting the Document Curative Department Manager with the overseeing the day to day operations of the departmental sub-teams - AOMs, ROLs, MERs, ROL/PIF Ltrs, etc. 

 

 

Responsibilities:

  • Provide guidance and leadership for the Document Curative Department.
  • Track, monitor, and measure employee performance. 
  • Assist Document Curative Manager with staffing, hiring, and coaching to ensure efficient, accurate processing.
  • Assist Document Curative Manager with regular vendor performance reviews to ensure compliance with any/all service level agreements (SLAs).
  • Assist Document Curative Manager with accurate and timely delivery of monthly reporting from the Document Curative department as a whole or any of the DC sub-teams.
  • Assist Document Curative Manager with regular updates to the Document Curative SharePoint site, along with corresponding Job Aids and Workflows, etc.
  • Assist Document Curative Manager with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates.
  • All other duties as assigned.

 

Qualifications/Skills:

  •  Comprehensive understanding of the Document Curative Department, its various sub-teams and the regulatory environment in which it operates.
  • General management skills
  • Ability to handle confidential material in a professional, ethical manner.
  • Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
  • Superior professional communication skills - written & verbal
  • Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
  • Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
  • Proficient knowledge of MS Office:  Word, Excel & Outlook
  • Research & analytical skills to comprehend applicable state laws.

 

Educational Requirements:

  • Bachelor’s Degree preferred or relevant business experience in mortgage administration and document management.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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