Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary:

The Document Curative (DC) Supervisor is responsible for assisting the Document Curative Department Manager with daily oversight and management of the respective departmental sub-team(s) - Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.   

 

Responsibilities:

  • Provide leadership, support and guidance to the team members of the assigned functional area. 
  • Organize workflow and ensure that employees understand their assigned duties and /or delegated tasks.
  • Ensure all employees receive appropriate functional area training and education, including ongoing compliance training. 
  • Receive complaints/escalations from borrowers, clients and other external customers.
    • Take ownership of all issues (borrower, client, external customers, etc.) and follow through to resolution.
  • Set goals for employee performance and deadlines that are in alignment with departmental and organizational goals. 
    • Monitor employee productivity and performance.
    • Provide constructive feedback and coaching.
  • Conduct regular performance reviews of vendors and custodians within assigned functional area(s), to ensure compliance with any/all service level agreements (SLAs).
  • Ensure accurate and timely delivery of reporting from the respective functional area - internal, client, vendor, custodial, etc. 
  • Ensure accurate and timely communication of information received from upper management to employees and vice versa.
  • Assist DC Manager with regular updates to the DC SharePoint site, along with corresponding Job Aids and Workflows, etc.
  • Assist DC Manager with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates.
  • All other duties as assigned.

Qualifications/Skills:

Required-

  • Proven experience as a supervisor or other relevant leadership role.
  • General mortgage servicing and mortgage document knowledge.
  • General resource and pipeline management skills
  • Ability to handle confidential material in a professional, ethical manner.
  • Strong borrower-facing communication skills. 
  • Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
  • Superior professional communication skills - written & verbal
  • Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
  • Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
  • Ability to maintain a consistent teamwork mentality.
  • Ability to learn and execute multiple job functions.
  • Intermediate research & analytical skills to comprehend applicable state laws.
  • Proficient knowledge of MS Office:  Word, Excel & Outlook

Preferred-

 

  • Comprehensive understanding of the Document Curative Department, its various sub-teams and the regulatory environment in which it operates.
  • Entry level SQL skills

 

Educational Requirements:

  • Bachelor’s Degree preferred or relevant business experience in mortgage administration and document management.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online