Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 4th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.



The Escrow Analyst I Specialist will be responsible for reviewing and completing escrow analysis in accordance with RESPA (Real Estate Settlement Procedures Act) for all escrow loans and non-escrow loans with negative escrow advances. Perform all duties in accordance with the company guidelines, applicable federal, state, and local regulations.



  •  Perform daily Ad-Hoc escrow analysis for the portfolio - including the review of escrow line detail, and preliminary shortage and overage reports to clear all exceptions for a final analysis that is compliant with RESPA Regulations.
  • Solves problems rapidly and cost-effectively with minimal disruption.
  • Perform monthly bulk escrow analysis for the portfolio following the Mass State Schedule
  • Research illogical collection amounts, due dates, or large changes in payment
  • Document findings by adding notes to the loan
  • Complete the steps to process the escrow analysis and create a change in monthly payment
  • Process requests received from the mortgage holder, clients, or other departments
  • Monitor work volumes and adjust work types or production to meet department needs
  • Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.


  •  Minimum of 1+ years residential mortgage loan servicing experience.
  • Proficient with Microsoft Office (Excel, Word and Outlook).
  • Detail oriented with excellent organizational, analytical and problem-solving skills.
  • Must be able to multi-task in a fast-paced environment.
  • Possess excellent communication (written and verbal) and customer service skills.
  • Ability to effectively and accurately communicate with all levels within the organization.
  • Proven ability to work well both independently and as a team member.
  • Ability to make sound decisions based upon department, company policies, procedures, knowledge and experience.
  • Onbase imaging system experience a plus.
  • Knowledge of SQL (Preferred but not required).
  • Flexible to changing priorities, project scopes, and deadlines.

 Educational Requirements:

  •  Bachelor’s Degree preferred, not required or equivalent mortgage experience


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online