Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
The position is responsible for planning, organizing and implementing the day-to-day site management, maintenance, repair and alterations of assigned office locations(s); serves as liaison between the Company and building management, ensuring that jobs are completed efficiently and within regulatory guidelines and projected timelines; addressing and supporting the occupancy needs of on-site lines of business, preparing, managing and overseeing the annual budgets and expenses for the facilities maintenance, operations, mailroom, custodial and other duties as necessary; and ensuring optimal utilization of contractors, vendors and other resources.
Collaborates with others (i.e. lines of business, building management, vendors, contractors, etc.) for the purpose of implementing and maintaining services and/or other programs. Maintains relationships with customers, employees, and outside vendors for printing, office supplies, furniture, equipment, mail service, security, records storage and destruction, vending, janitorial service, maintenance and repairs, etc.
Manages mail distribution, postage meter and postage. Monitors, maintains and orders appropriate express mail shipping supplies for the mail pick-up areas throughout the office, as needed.
Local building physical site management and service response in a variety of areas including maintenance, cleaning, breakroom equipment and supplies and new hire orientation as it relates to department functions.
Manages office security, access badges and cameras, and parking administration
Coordinates schedules and special event operations for the purpose of ensuring required facilities preparation.
Develops long- and short-range maintenance plans/programs (i.e. emergency response plans, energy management plans, work orders, other reporting, etc.) for the purpose of ensuring organization funds and resources are effectively utilized.
Responsible for coordination of periodic fire drills and standardization of emergency procedures. Manages awareness to the Emergency Response Plan.
Conducts office site inspections and oversees facilitation of safety education and awareness training and resources to company staff.
Recommends and evaluates bid opportunities for ongoing maintenance and purchase of office furniture, fixtures, and maintenance. Directs projects (i.e. site repairs/construction, preventative maintenance, etc.) for the purpose of ensuring completion within established time frames, project design and within budget.
Maintains logs and provides reporting for repair work, projects, equipment, work orders, daily maintenance and supplies for the purpose of ensuring that jobs are completed efficiently.
Manages updates and maintains site floorplan showing seat assignments, occupancy, group names. Provide monthly reporting on occupancy metrics. Prepare workstations for new hires to ensure cleanliness and inclusion of nameplates, keys, waste baskets and other standard supplies and equipment.
Prepare purchase orders and reconcile vendor invoicing to ensure accuracy, resolve billing issues and approve payment requests pursuant to company policies.
Perform related duties as required.
Education and Experience Requirements
Bachelor’s degree in business or equivalent; Combination of education and facilities experience.
5-7 plus years of increasingly responsible experience in office management and/or facilities management to include 3 plus years of facilities management in an office setting.
Experience in building maintenance and facility management to include planning, construction, maintenance and operations.
Knowledge, Skill and Ability Requirements
Must be extremely organized, self-motivated, problem solver, with strong verbal and written communication skills able to work with little supervision, willing to take ownership of the job.
Accuracy and strong attention to detail required plus ability to effectively and efficiently multi-task imperative and able to prioritize tasks according to the business needs.
Must possess strong customer service orientation - ability to build relationships with external vendors and internal customers
Must be proficient in Microsoft Office (i.e. Excel, Outlook, PowerPoint, and Word), team room/knowledge sharing tools, etc. Requires experience with typical office equipment (i.e. fax machine, telephone, copier, etc.), and presentation equipment.
Ability to work independently under broad organizational guidelines to achieve business objectives; managing staff; and supervising the use of funds and able to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality.
Strong work and business ethics. Must be able to work overtime or during off-business hours, when necessary.
Must be able to lift up to 30 lbs.
This description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary.
* 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
* 8 Paid Holidays
* Casual Workplace
* Employee Engagement Activities
* Medical (including Health Savings Account & Flexible Savings Account)
* Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
* Pet Insurance!
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.