Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 4th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.


The HUD Program Director will coordinate and monitor the operational activities required for successful compliance with FHA, VA & USDA program guidelines for mortgage servicing.  The individual will leverage excellent communication skills, analytical capability, and project management skills to interpret HUD guidelines and implement processes accordingly.  The Director will establish and maintain a working relationship with leadership at each of these government entities and facilitate an effective communication channel between SMS and the entity.  


  • Identify and outline specific HUD servicing program guidelines for all aspects of default mortgage servicing including Early Intervention, Loss Mitigation, Foreclosure, Bankruptcy, Claims and Conveyance
  • Establish dashboard reporting and monitor key SLA’s to eliminate operational risk for curtailment, repurchase demand, or enforcement action from FHA, VA & USDA
  • Collaborate with all departments within the enterprise to determine root causes for any issues identified as a result of monitoring and/or audit findings, develop solutions, design and implement any required remediation activities
  • Develop effective contact points at FHA, VA & USDA and maintain relationships to enable a positive flow of communication and a feedback loop between SMS and the entity
  • Create formal results presentation materials and present to Sr. Leadership on a monthly basis
  • Assist with Audits from these entities as needed
  • Perform regular review of HUD default reporting and work with analysts to refine for accuracy
  • Provide HUD process training where needed across the organization to remediate any issues or process errors, and create HUD training curriculum for electronic distribution and use in our corporate training department
  • Other duties as assigned


  • 7+ years mortgage servicing experience with 3-5 years’ experience managing HUD assets
  • Project Management experience
  • Strong attention to detail and an ability to multi-task, manage to deadlines
  • Ability to work well independently and in a collaborative environment
  • Strong Excel skills (graphs, pivot tables, formulas)
  • Prior experience preparing and facilitating high-level client presentations

Educational Requirements:

  • College or university degree in the field of Business, Finance, Data Analysis, Process Improvement, Project Management, etc. or significant experience in the field

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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