Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The Insurance Specialist is responsible for the maintenance of insurance records and timely premium disbursements for all escrowed loans. The specialist will also monitor the work of the insurance vendor to ensure premiums are paid and any customer-related issues are resolved timely.  The Insurance Specialist will also monitor a team email inbox and respond timely to all emails to resolve any issues.


  • Process the Daily Import files to update the system with the most current insurance information from the vendor
  • Review loans that reject in the insurance batch before finalizing insurance disbursements for that particular day
  • Monitor and respond to emails as needed for the team email inbox
  • Review closing documents within the imaging system as research requires
  • Complete reports and logs to ensure insurance information is current in the system and send any info/policies to the vendor to update the system via the daily import
  • Analyze the Monthly Lender-Placed Insurance bill and pay accordingly
  • Create/maintain procedure documents as requested
  • Research insurance lines during the monthly analysis process as needed
  • Respond to HOA research items such as requesting payments and sending letters to the HOA to obtain amounts due to avoid any and all liens on a property
  • Process daily flood files for newly activated loans and submit to flood vendor to update the certificate
  • Reconcile flood files for all loans being transferred out and submit to flood vendor as requested
  • Monitor deposits and disbursements between SMS and the insurance vendor for all Loss Draft funds.
  • All other duties and special projects as assigned


  • Knowledge of Microsoft Excel
  • Basic understanding of Loss Mitigation, REO, Bankruptcy, and Foreclosure
  • Ability to research and comprehend state laws and regulations
  • Excellent work ethic, high productivity, and attention to detail
  • Strong written and verbal communication skills
  • Ability to multi-task
  • Time management and organized

Educational Requirements:

  • Associate/Bachelor’s Degree preferred or relevant insurance experience in a mortgage banking or real estate financing environment


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     8 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

*     Tuition-Assistance Programs

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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