Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function:

  • The Default Investor Reporting Analyst II is responsible for the daily and monthly activities for the Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, USDA and Private Investor portfolios, including reporting, and reconciliation resolution.  This individual will provide guidance and oversight to less senior team members and help create and build process documentation, automation, and analytical insights to ensure that we are consistently providing best in class service to our investors and customers.

Principal Duties:

  • Responsible for daily and monthly activities for the Fannie Mae, Freddie Mac, Ginnie Mae, or Private investor portfolios, including cutoff reporting, and reconciliations for all reporting types.

  • Prepares and reviews monthly investor reports along with related cash movements and accounting entries in accordance with agreements.

  • Investigate, reconcile, and provide timely resolution to all investor issues and reporting exceptions.

  • Research operational, reporting, or data issues and present solutions or process improvements to management.

  • Provide a high level of customer service and ensure overall investor satisfaction as well as manage score card performance where applicable.

  • Maintains and follows procedures and controls within the monthly process.

  • Assists with internal and external audits.

  • Heavy use of Microsoft Excel and SQL for data analysis and reporting.

  • Researches variances and opens items identified through the reconciliation process.

  • Possesses an understanding of pooling and servicing agreements / GSE Servicing Guides.

  • Handle ad-hoc reporting or research as directed by management.

  • Performs related duties as assigned by management.

Education and Experience Requirements

  • High School Diploma or equivalent required, Bachelor's Degree preferred.

  • 2-4 years of Mortgage Servicing experience required; prior Investor Reporting or Default/Loss Mitigation experience preferred.

  • 1-2 years of SQL Development experience desired.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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