Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The Litigation Foreclosure Case Manager will provide support to the Foreclosure Department handling litigation related matters associated with loans in foreclosure. Through detailed review of business records, ongoing training and familiarity with policies and procedures across the company the case manager will prepare for and attend (in-person and remote) trials, depositions, hearings, and mediations as needed to provide high quality testimony and representation for the company and our clients.  This role will require routine out of state travel.


  • Support legal firms as a corporate representative for trials, mediations and depositions.  Explain business records, policies and procedures under oath as needed.

  • Provide consistent and accurate testimony in high pressure fast paced environments.

  • Manage cases within the foreclosure litigation inventory as assigned by Supervisor.

  • Settle cases with minimal supervision within given settlement authority parameters.

  • Process all requests by assigned attorneys (by e-mail or telephone) for media issues, settlement authority, check requests, etc. to bring a suit to resolution.

  • Provide support to Supervisor and legal department with assigned cases.   

  • Research pertinent points of law that affect the recovery efforts.

  • Provide information support to the legal recovery efforts.

  • Identify and escalate to Supervisor any issues that cause liability or are above authority level.

  • Identify and escalate to Supervisor any trends that could become problematic in future suits.

  • Receive and process all correspondence received on accounts placed with assigned attorneys.

  • Work with Supervisor and other team members to ensure all trials are covered as needed.

  • Assist on any special projects assigned by management.

  • Accept special tasks as necessary and assume responsibility for successfully achieving objectives

  • Must be able to travel by public transportation/air/rental car/etc, and be willing to stay overnight as needed. Travel requirements 75%.


  • At least two years of foreclosure or contested experience, required

  • 5+ years of direct foreclosure or mortgage servicing related experience preferred

  • Experience in the legal field with law firm desired with Ability to interpret legal statutes and codes

  • Must have strong communication skills; strong analytical skills; strong organizational skills; strong mathematical skills; with attention to detail.

  • Must be effective in multi-tasking and be goal oriented.

  • Must be able to work on a team or independently with minimal supervision.

Educational Requirements:

  • High school diploma, college degree preferred

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     8 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

*     Tuition-Assistance Programs

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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