Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Loan Administration Client Coordinator is responsible for coordinating and evaluating client specific audits, leading client specific calls and exception reviews via phone and email. The Loan Administration Client Coordinator works directly with internal and external teams to ensure all client specific deadlines and expectations are met consistently.

Direct Reports: ? Yes ? No

  • N/A

Primary Function

The Loan Administration Client Coordinator is responsible for coordinating and evaluating client specific audits, leading client specific calls and exception reviews via phone and email. The Loan Administration Client Coordinator works directly with internal and external teams to ensure all client specific deadlines and expectations are met consistently.

Direct Reports: ? Yes ? No

  • N/A

Principal Duties:

List of required duties below. Distinguish on-site duties with a *.

  • Lead client calls and participate in client visits.
  • Ensure the timely response to client escalations and concerns.
  • Coordinate requests between clients and vendors in a timely fashion.
  • Work with all departments as the SME to ensure policies and procedures are aligned with internal and external requirements.
  • Evaluate audit deliverables against the audit requirements to ensure professional presentation, clarity of identification of the support being provided, and completion of the items being audited, ensuring no items required are missing.
  • Utilizing control reporting provided by the Escrow Analyst, ensure reporting of any out of standard items from the Escrow Control Log that exceed the indicated TATs input into each report.
  • Administer all investor-required audit self-reporting programs, ensuring accuracy of the data requested and timely remittance to the appropriate parties as directed.
  • Weekly reporting to management.
  • Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Education and Experience

  • High school diploma or equivalent, required.
  • Bachelor’s degree, preferred.

Knowledge, Skills, and Abilities

  • Property and Flood Insurance experience preferred, not required.
  • Excellent work ethic, high productivity, and acute attention to detail a must.
  • Ability to research and comprehend state laws and regulations.
  • Short learning curve to assimilate new skills and tasks.
  • Superior written and verbal communication and follow-up skills as well as a strong sense of accountability. Technical writing experience helpful.
  • Ability to multi-task and well organized.
  • Microsoft Office, Visio, and PowerPoint skills preferred.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities


 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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