Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 8th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.


The  Inquiry team specialist is responsible for responding to written correspondence.


  • Review and address all inbound work received from assigned work queues and tasks. Pull tasks from the Loan Servicing Share Point site and process requests/update accounts.
  • Research and respond in writing to non-mortgage disputes/ complaints/validation of debt/ACDV’s
  • Research and respond in writing to qualified written requests (according to RESPA), for Mortgage accounts
  • Reach out to other departments to research tasks related to the inquiry to ensure an accurate response.
  • Ensure that responses are sent within the 30-day required timeline.
  • Assist in the Onbase work queues when their inquiry worklist is caught up.



  • Advanced understanding of Mortgage and Consumer finance a plus
  • Intermediate knowledge of MS Word, MS Excel, and MS Access needed
  • Familiarity with ILS/DMS needed
  • Excellent work ethic, high productivity, and acute attention to detail needed
  • Must possess a short learning curve related to assimilation of new skills and tasks
  • Superior written and verbal communication, follow up skills and a strong sense of accountability a must
  • Superior organizational skills needed
  • Ability to multi-task as well as quickly adapt to changing work assignments


 Educational Requirements:

  • College degree preferred but not required

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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