Loss Mitigation Frontline Specialist (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

Handle inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance.

Duties and Responsibilities

• Handle inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance.
• Reviewing, analyzing, and underwriting routine individual consumer reports.
• Analyzing and understanding credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, Homeowners Association (HOA) documents and other supporting documentation to verify customer financial and property data.
• Reviewing modification documents against servicing systems and make corrections/ensuring modifications are fully completed.
• Auditing modification packages, ensuring customer has sent in all information required for processing.
• Ensure necessary steps are taken to resolve modification discrepancies within established deadlines.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent, required.
• 1-2 years’ experience in mortgage loan processing.

Skills, Abilities, and Knowledge

• Ability to obtain and maintain ongoing Mortgage Loan Originator License.
• Overall knowledge of mortgage loan servicing and loan modification process.
• Proficient in MS Word, Excel, and Access.
• Portfolio management, strong organizational skills, and attention to detail.
• Ability to meet goals and deadlines in a fast-paced stressful environment.
• Detail-oriented and organized.
• Strong oral and written communication skills and good telephone technique.
• Strong numeric aptitude, problem solving and analytical skills.
• Ability to remain on the phone for long periods of time.
• Ability to sit for long periods of time.
• Use of a computer for long periods of time, including typing and viewing monitor.
• Must be able to work a flexible shift to include nights and weekends as requested.

Additional Information

Position responsibilities are governed by Federal SAFE Act qualification standards and/or state licensing, registration, or exemption requirements. As a result, the applicant is required to demonstrate financial responsibility, character, and general fitness to perform in the role and is subject to additional criminal record restrictions. Employees in this position are subject to on-going credit and background reviews to ensure continued compliance with position responsibilities.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Last Updated: 10/10/2024

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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