Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 9th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary:

The Loss Mitigation Fulfillment Performance Manager will focus on identifying and managing the key factors that drive performance within the department with a strong focus on Ginnie Mae Loss Mitigation processing. This individual will also focus on adherence to standards and manage a team of associates performing complex Fulfillment tasks.


Responsibilities:

  • Serve as SME for all processes related to Ginnie Mae Loss Mitigation including negotiating, buyouts and re-pooling, and fulfillment processing.
  • Manage a team of Fulfillment specialists located at both GVL and HOU sites
  • Provide oversight, management, and monitoring of department workflow to ensure timely and accurate process adherence
  • Create and utilize performance dashboards, scorecards and process maps
  • Monitor for changes in trends, Ginnie Mae regulation changes and outliers that impact portfolio performance, focusing on identification of improvement opportunities
  • Work directly with the Loss Mitigation Business Analyst to create automation and reporting to monitor and enhance department performance
  • Identify key constraints and roadblocks to improved modification processing timelines and individual performance levels
  • Monitor productivity and determine means to increase output
  • Create new process and manage changes to existing procedures
  • Identify factors that could lead to financial performance penalties to the organization and work with appropriate leadership to remedy/mitigate risk
  • Provide detailed reporting on timeliness of all Ginnie Mae required processes and work with all Loss Mitigation and Fulfillment teams to monitor performance
  • Hold weekly performance update meeting with Senior Management
  • Assist in expanding Fulfillment’s Quality Assurance oversight and review based on quality issues identified via performance oversight

Qualifications/Skills:

  • At least 3-5 years of experience in a supervisory, or audit function
  • In depth knowledge of GSE Loss Mitigation requirements required, Ginnie Mae Loss Mitigation experience preferred
  • Demonstrated achievement in identifying and managing performance targets
  • Demonstrated ability to report on data and analyze results
  • Must have strong communication skills; strong analytical skills; and strong organizational skills with attention to detail
  • Must be a self-starter with excellent time management skills and be able to work independently
  • Must have excellent process management skills and experience writing detailed procedures
  • Strong Excel skills required, Visio skills desired but not required
  • Lean or Six Sigma training is a plus

Educational Requirements:

  • High School Diploma required, college degree preferred but not required

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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