Loss Mitigation Specialist I

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 4th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary:

Loss Mitigation Specialist I will be responsible for establishing contact, communicating and negotiating with borrowers, investors, and real estate agents, via verbal and written means, in an attempt to resolve at-risk mortgages.

Responsibilities:

• Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
• Keeps servicing files up-to-date so borrowers can receive the best assistance
• Minimizes loss due to foreclosure through the use of loss mitigation options, such as pre-foreclosure sales, loan modifications and repayment plans.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.
• Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property
• Makes calls to borrowers, borrowers’ authorized representatives, and brokers
• Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer
• Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
• Addresses any borrower question or concern. Handles escalated files appropriately by providing an articulate and complete response
• Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
• Certifies that all required actions have taken place prior to completing a foreclosure sale
• Ensures compliance with company policies and procedures
• Performs other duties as assigned

Qualifications/Skills:

• Minimum 1+ years of Loss Mitigation, collections or related mortgage servicing experience
• Proficient in Microsoft Word and Excel.
• Excellence in consulting and advising customers via telephone and written communication
• Applicants being considered for a Negotiator/SPOC role should be prepared to obtain a Mortgage Loan Originator License which will be paid for by the company. *Your recruiter will notify you of the specific Loss Mitigation position that is available.

Educational Requirements:

• High School Diploma required, college degree preferred but not required