Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 4th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.


Loss Mitigation Specialist I will be responsible for establishing contact, communicating and negotiating with borrowers, investors, and real estate agents, via verbal and written means, in an attempt to resolve at-risk mortgages.


  • Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
  • Keeps servicing files up-to-date so borrowers can receive the best assistance
  • Minimizes loss due to foreclosure through the use of loss mitigation options, such as pre-foreclosure sales, loan modifications and repayment plans.
  • Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.
  • Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property
  • Makes calls to borrowers, borrowers’ authorized representatives, and brokers
  • Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer
  • Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
  • Addresses any borrower question or concern. Handles escalated files appropriately by providing an articulate and complete response
  • Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
  • Certifies that all required actions have taken place prior to completing a foreclosure sale
  • Ensures compliance with company policies and procedures
  • Performs other duties as assigned


  • Minimum 1+ years of Loss Mitigation, collections or related mortgage servicing experience
  • Proficient in Microsoft Word and Excel.
  • Excellence in consulting and advising customers via telephone and written communication
  • Applicants being considered for a Negotiator/SPOC role should be prepared to obtain a Mortgage Loan Originator License which will be paid for by the company. *Your recruiter will notify you of the specific Loss Mitigation position that is available.

Educational Requirements:

  • High School Diploma required, college degree preferred but not required

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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