Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The Manager Cash Operations is responsible for overseeing team that processes payments, liquidations, disbursements, charge off’s and write off’s in accordance with CFPB guidelines, fedral and state laws and company policy.  The Cash Operations team processes loan level financial transactions on mortgages. 

Direct Reports

  • Cash Control Specialist I, II, III

Principal Duties

  • Responsible for leading and developing assigned team members. Performing evaluations of performance and development plans to ensure employee retention.
  • Establish and maintain working relationships with business partners to streamline and improve cross dependent processes.
  • Establish and document policies and procedures that support the company and departmental standards, procedures, and strategic directives.
  • Drive progress and manage audits and projects to ensure timely completion.
  • Examine and correct outages timely and accurately.
  • Compile monthly details reports of Cash metrics.
  • Manage vendor relationships.
  • Troubleshoot and resolve issues that may arise, escalating when necessary.
  • Performs related duties as assigned by management.

Education and Experience Requirements  

  • Bachelor’s degree in management, finance, or accounting preferred.
  • 6-8 years directly related experience.
  • Experience leading or supervising others.

Knowledge, Skill, and Ability Requirements  

  • Must have excellent customer service skills and ability to complete tasks within a deadline.
  • Mortgage servicing experience preferred.
  • Requires analytical, quantitative, and problem-solving skills, and the ability to complete complex projects with minimal supervision.
  • Proficiency utilizing Excel.
  • Strong Interpersonal communication skills are required, with the ability to communicate with C-level management.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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