Manager - Cash Operations Performance (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

The Manager - Cash Operations Performance plays a critical role in overseeing key performance indicators (KPIs), enhancing reporting frameworks, managing queries, and optimizing performance monitoring systems. The Manager - Cash Operations Performance ensures that performance metrics are accurately reported, analyzed, and utilized to optimize department operations. This role is responsible for enhancing reporting tools, maintaining data integrity, and supporting leadership with actionable insights for real-time decisions. Critical business days, including all month-ends and other high priority deadlines may require extended hours and availability to work as late as midnight.

Duties and Responsibilities

• Develop and automate operational performance reports, focusing on cash flow, reconciliation, and processing times.
• Create ad hoc reports for senior management and cross-functional teams.
• Analyze trends, forecasts, and financial data to provide insights that can drive decision-making.
• Act as the subject matter expert for Structured Query Language (SQL) query creation, optimization, and troubleshooting.
• Write and optimize complex SQL queries to extract, process, and analyze operational data from databases.
• Develop and maintain a robust reporting infrastructure using SQL and other database management tools.
• Develop dashboards and performance metrics to monitor cash operations processes in real-time.
• Conduct regular assessments of Cash Operations processes to identify bottlenecks and inefficiencies.
• Collaborate with the operations team to propose solutions for performance improvements.
• Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor’s degree in management, Business, Data Analytics, Computer Science, Operations Management, or a related field.
• 6-8 years of experience in data analytics and performance management.
• 2+ years’ prior supervisory experience.
• Banking, finance, or accounting experience a plus.
• Experience with SQL, query management, and reporting systems is essential.
• Experience leading or supervising others.

Skills, Abilities, and Knowledge

• Strong proficiency in SQL and query building
• Expertise in data visualization tools (e.g., Tableau, Power BI)
• Solid understanding of performance metrics and KPIs
• Strong analytical and problem-solving skills
• Exceptional attention to detail and data accuracy
• Strong communication skills, with the ability to present complex data insights to non-technical stakeholders.
• Ability to collaborate with cross-functional teams and leadership.
• Proactive mindset with a focus on continuous improvement
• Advanced proficiency in Microsoft Excel.
• Strong Interpersonal communication skills are required, with the ability to communicate with C-level management.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection