Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Manager Data Integrity - Operational Controls is responsible for the stewardship of business process exceptions and illogical condition rules within our servicing organization. This role involves leading a team of analysts and collaborating with various servicing departments to identify and rectify data anomalies. In addition, the Manager Data Integrity - Operational Controls will oversee an expanding offshore team tasked with clearing large exception volumes and ensuring their progress is tracked effectively. The Manager Data Integrity - Operational Controls will play a critical role in identifying trends in exception data, reporting to management on the success of role clearance, and collaborating with various stakeholders to mitigate risks associated with poor data and business process exceptions.

Direct Reports

  • Sr Operational Controls Analyst
  • Operational Controls Analyst
  • Assoc Operational Controls Analyst

Principal Duties

  • Lead and manage a team of data analysts focused on clearing business process exceptions and illogical conditions observed in the servicing system of record.
  • Collaborate with servicing departments to identify and understand existing business rules and exceptions, ensuring accuracy and integrity throughout the process.
  • Work closely with servicing departments to create new rules and identify opportunities to improve and optimize existing rule sets.
  • Develop and implement procedures, best practices, and job aides to streamline the process of evaluating and clearing exceptions.
  • Oversee and coordinate with an offshore team responsible for clearing large exception volumes, ensuring progress is tracked and evaluated through scorecards and other performance metrics.
  • Analyze data integrity reports and identify trends or patterns of data inconsistencies, providing recommendations for process improvements.
  • Conduct regular training sessions to educate team members on data integrity protocols, exception handling, and rule creation.
  • Collaborate with IT teams to enhance data validation systems, automate processes, and optimize data integrity workflows.
  • Stay up to date with industry trends and advancements in data management to ensure the organization remains at the forefront of data integrity practices.
  • Present DIMS performance, progress, and contributions to senior leadership.
  • Performs related duties as assigned by management.

Education and Experience Requirements  

  • Bachelor's degree in Business, Computer Science, Data Management.
  • 6-8 experience in data management, data integrity, or a related field.
  • 5+ years’ experience in mortgage servicing operations.

Knowledge, Skill, and Ability Requirements  

  • Familiarity with compliance, internal audit, and legal processes and requirements related to data integrity and business process exceptions.
  • Proficiency in data analysis tools and software (e.g., SQL, Excel, Tableau, Power BI).
  • Strong leadership skills with the ability to manage and motivate a team of analysts.
  • Strong communication skills with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
  • Proven experience in working collaboratively across cross-functional teams.
  • Familiarity with offshore team management and proven ability to track progress and provide effective supervision.
  • Knowledge of industry standards, best practices, and emerging trends in data integrity and quality management.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities


 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online