Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The Mortgage Insurance Claims Specialist I will be responsible for timely and accurate claims filing, as well as the compilation of complete claims packages, related to MI, government, and/or investor (GSE) reimbursement claims. This includes claims related post-sale functions such as property preservation and eviction updates, conveyance of title, title delivery, compilation of required documentation, and adherence to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe, as well as responding appropriately to inquiries and requests from both internal and external sources.


  • Review and monitor timelines for claim due dates and other claim related deliverables

  • Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses to maximize recovery of losses and incentives

  • Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all documentation is accurate and sufficient

  • Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines

  • Perform post-sale servicing functions as required by the guidelines for MI, investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation

  • Research and resolve issues that arise as a part of the post-sale and claim timelines

  • Reconcile claims proceeds and file supplemental claims as needed, and track deferments

  • Other duties as assigned


  • Default-related mortgage servicing experience is required

  • Minimum 1+ years of claims filing experience is preferred

  • Knowledge of FHA/VA/USDA default servicing guidelines preferred

  • Proficient in Microsoft Office including, Outlook, Word and Excel

  • CMAX Claim System experience preferred

  • Familiar with GSE and government loan servicing guidelines

  • Experience reviewing processes, reports, and/or documents with a strong attention to detail

  • Ability to develop strong working relationships with key stakeholders, vendors, and peers

  • Excellent problem resolution and organizational skills

  • Excellent interpersonal and communication skills, written and verbal

  • Self-motivated with ability to work under timelines without direct supervision


Educational Requirements:

  • High School Diploma required

  • College degree preferred but not required

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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