Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The Mortgage Insurance (MI) Specialist is responsible for the maintenance of records on mortgaged properties and accurate and timely payment of MI premiums on escrow. MI Specialist monitors and process MI cancellation request both auto and borrower requested. MI Specialist processes mail, faxes, and emails pertaining to current bills and researches issues for customers. 



  • Analyzes escrow sufficiency to make sure escrowed funds are sufficient to make required payments                   
  • Update MI lines on the system of record in order to maintain accurate records
  • Complete and maintain monthly carrier audits.     
  • Execute payments for MI Premiums in batch single processing modes by the installment due dates for each carrier. 
  • Order and evaluate appraisals when appropriate
  • Update action & follow up in all appropriate systems.
  • Weekly reporting to management
  • Ensures accounts are properly documented with accurate and comprehensive status updates.
  • Follows established company guidelines, department policies and procedures.
  • Ensures compliance with all investor requirements.  
  • Responsible for timely processing of activities and responsiveness of alerts to ensure MI timely cancellations are met. 


  • Ability to research and comprehend state laws and regulations.
  • Excellent work ethic, high productivity, and acute attention to detail.
  • Superior written and verbal communication, and follow up skills as well as a strong sense of accountability.
  • Ability to multi-task and well organized.

Educational Requirements:

  • High school diploma, college degree preferred


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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