Job Description


Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.


The Mortgage Insurance Specialist I will be responsible for timely and accurate claims filing, as well as the compilation of complete claims packages, related to MI, government, and/or investor (GSE) reimbursement claims. This includes claims related post-sale functions such as property preservation and eviction updates, conveyance of title, title delivery, compilation of required documentation, and adherence to GSE (Freddie and Fannie)servicing requirements during the reimbursement timeframe, as well as responding appropriately to inquiries and requests from both internal and external sources.


  • Review and monitor timelines for claim due dates and other claim related deliverables
  • Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses to maximize recovery of losses and incentives
  • Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all documentation is accurate and sufficient
  • Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines
  • Perform post-sale servicing functions as required by the guidelines for MI, investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation
  • Research and resolve issues that arise as a part of the post-sale and claim timelines
  • Reconcile claims proceeds and file supplemental claims as needed, and track deferments
  • Other duties as assigned


  • Default-related mortgage servicing experience is required
  • Minimum 2+ years of claims filing experience is preferred
  • Knowledge of FHA/VA/USDA default servicing guidelines preferred
  • Proficient in Microsoft Office including, Outlook, Word and Excel
  • CMAX Claim System experience preferred
  • Familiar with GSE and government loan servicing guidelines
  • Experience reviewing processes, reports, and/or documents with a strong attention to detail
  • Ability to develop strong working relationships with key stakeholders, vendors, and peers
  • Excellent problem resolution and organizational skills
  • Excellent interpersonal and communication skills, written and verbal
  • Self-motivated with ability to work under timelines without direct supervision

Educational Requirements:

  • High School Diploma required

  • College degree preferred but not required

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online