Job Description

Who we are

Shellpoint Mortgage (NewRez - Sister company) Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

This is a great opportunity! NOW is the time to join our GROWING team!


Company Perks:

  • 15 Paid Time Off (PTO) days and 18 after 1stanniversary!
  • 8 Paid Holidays
  • Casual Workplace
  • Employee Engagement Activities


Company Benefits:

  • Medical (including Health Savings Account & Flexible Savings Account)
  • Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
  • Pet Insurance!


Primary Function:

The focus of this position is to offer superior customer service to our borrowers! As a mortgage processor you will have the opportunity to collaborate with internal teams and ensure business is conducted properly! 

Principal Duties:

  • Communicating effectively with underwriting and Mortgage Consultants to understand the financial situation of the borrower
  • Calculating income and reviewing tax returns
  • Working with Government (FHA, USDA, VA) and Conventional loans
  • Processing both refinance and purchase loans
  • Responsible to meet daily, weekly, and monthly production goals.
  • Effectively communicating with mortgage consultants to coordinate the approval process
  • Responsible for applying professional experience and skills to ensure proper compliance and adhere to industry regulations and standards
  • Consistent follow up with borrowers regarding loan status, over the top customer service!
  • Professional communication skills


Education and Experience Requirements

  • Bachelor’s degree preferred
  • 2+ years’ experience within Direct to consumer processing
  • Experience with processing a pipeline of 25+ loans per month
  • Experience in formulating policy, and developing and implementing new strategies and procedures
  • Solid understanding of the economics related to the origination, sale, and servicing of residential mortgage loans
  • Ability to analyze and interpret financial data
  • Professional written, verbal, and interpersonal skills
  • Excellent customer service skills

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online