Job Description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Network Architect installs, configures, supports, monitors, tests, and troubleshoots hardware and software problems pertaining to enterprise. This role recommends and schedules repairs. Provides end users support for all enterprise based applications. Installs and configures network, workstation and server hardware. Has knowledge of commonly-used concepts, practices, and procedures. 

Principal Duties

  • Provides World Class Customer Service to internal and external customers.

  • Provides 24x7 production support to the enterprise

  • Supports and maintains production applications

  • Processes requests from internal ticketing systems

  • Performs analysis of network needs and contributes to design of network architecture, integration, and installation.

  • Installs and maintains local and wide area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.

  • Coordinates installation of hardware and software by others.

  • Evaluates local area network hardware and software requirements and capabilities and makes recommendations.

  • Provides support to and trains users in local area network administration and usage.

  • Monitors and maintains network stability.

  • Communicates and coordinates network schedule, backups, and downtime to users.

  • Prepares and maintains documentation of network configurations and cabling layouts.

  • Establishes network users, user environments, directories, and security for networks being installed.

  • Assigns, documents, and maintains computer login codes, passwords, and access profiles for software applications, network access, and telecommunications systems.

  • Reviews computer reports, files, and messages to identify instances of possible security infractions.

  • Tests computer systems to evaluate effectiveness of security.

  • Responds to inquiries regarding data and computer security, policies, and procedures.

  • Installs security identification and apparatus to computer hardware and peripherals.

  • Modifies security files to add, modify, or delete users' access.

  • Maintains data-encryption software programs and keys.

  • Leads the planning, communication, testing, and implementation of disaster recovery procedures

  • Installs and maintains various Web servers.

  • Assists with linking Web servers to database systems.

  • Researches and implements security and firewall strategies.

  • Develops network, news, and host security policies.

  • Monitors network traffic and makes necessary recommendations for additional resources or hardware.

  • Collects and analyzes network and memory utilization.

  • Identifies potential security issues and develops strategy to ensure site security.

  • Assembles hardware components on large-scale and small-scale computer systems according to established design specifications.

  • Researches and evaluates new technologies.

  • Performs complex technical tasks including debugging and supporting hardware modules and systems.

  • Performs network troubleshooting to isolate and diagnose complex network problems.

  • Work with modules and systems

  • Provides users with network technical support.

  • Responds to needs and questions of users concerning their access of network resources.

  • Coordinates third-party maintenance for network hardware, software.

  • Provides mentoring and training to other staff members

  • Writes process and procedural documentation including requirements.

  • Must be able to write jobs, using various scripting languages, i.e. Java Script, Perl Script, etc.

  • Researches and evaluates new technologies.

  • Acts as a source of information to other staff members

  • Develops and coordinates knowledge transfer.

  • Interacts with business units to gather, define, and organize delivery of business solution

  • Establishes enterprise-wide uniform infrastructure, including supporting defined departmental content processes and creating guidelines for content deployment.

  • Coordinates third-party maintenance for network hardware, software.

  • Performs related duties as assigned by supervisor

Education and Experience Requirements  

  • Typically requires a college degree or equivalent experience

  • Typically requires five (5) to seven (7) years related experience, including five (5) years hands-on experience

  • Preferred certification in networking technologies

Knowledge, Skill and Ability Requirements  

  • Works under limited supervision

  • Familiar with a variety of the field's concepts, practices, and procedures

  • Can write jobs, using various scripting languages

  • Must have expert knowledge in a broad range of network operating systems.

  • Must have excellent knowledge of network security.

  • Must have strong knowledge in data telecommunications equipment (routers, switches)

  • Must have knowledge in server based scripting languages.

  • Requires an extremely high level of technical skill in field of expertise.

  • Must have expert knowledge of server hardware and operating systems.

  • Must have extensive knowledge of network connectivity i.e. TCP/IP

  • Expert knowledge of PC/Server hardware and support

  • Expert knowledge of Email systems i.e. Microsoft Exchange

  • Expert knowledge of server technologies i.e. Microsoft Active Directory, SharePoint

  • Knowledge of business intelligence technologies i.e. Cognos, Oracle BI

  • Knowledge of compliance initiatives i.e. SOX, SAS70, PCI and ITIL

  • Knowledge of Backup Technologies

  • Knowledge of VMware

  • Knowledge of SAN infrastructure

  •  Analytical/Interpersonal Skills

  • Excellent written and oral communication skills.

  • Must be able to exchange information with all levels of internal and external customers.

  • Primary job functions typically require exercising independent judgment.

  • Sets priorities, based on workload, using past experiences as a guide line.

  • Must have excellent collaboration skills.

  • Can lead projects through complex tasks.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Casual Workplace
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online