Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.



The Office Manager will contribute to the efficiency of our business by overseeing the administrative duties of the office and providing support to members of our team. The Manager provides direct support to the Sr. Leadership Team and will assist in special projects as well as seeing to the effective oversight of the facility and its employees.  This individual will also perform a variety of tasks that include event coordination, managing calendars, making travel arrangements and preparing expense reports. 



  • Oversee and support all administrative duties in the office and ensure that office is operating smoothly

  • Perform receptionist duties: greet visitors, and answer and direct phone calls

  • Identify opportunities for process and office management improvements, and design and implement new systems

  • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports

  • Make travel and accommodation arrangements

  • Track expenses and prepare and submit timely and accurate reports for reimbursement

  • Create and maintain Organization Charts

  • Assist with the creation of presentation materials and preparation for client visits

  • Assist with maintaining office supplies

  • Perform administrative assignments for executive members including maintaining personal files

  • Create and distribute weekly reports

  • Keep track of periodic employee performance reviews

  • Screen and direct phone calls and distribute correspondence

  • Perform additional projects as assigned



  • Minimum of 3+ years of relevant experience or a bachelor’s degree

  • Outstanding organizational and time management skills

  • Excellent Microsoft Office knowledge

  • Excellent verbal and written communication skills

  • Strong math skills


Educational Requirements: 

  • Bachelor’s degree required

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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