Operational Risk Analyst - Onsite

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

We are seeking a professional to support our risk and compliance function within Enterprise Risk Management. The role involves reviewing organizational activities to ensure they align with regulatory standards and internal policies, identifying potential risks, and recommending corrective actions. This position requires strong attention to detail and the ability to work cross-functionally.

The ideal candidate will have a good working knowledge of all aspects of Servicing Operations, including payment processing, escrow, taxes, and insurance, boarding, credit reporting, etc., and be able to collaborate with members within those departments in resolving red flag issues and escalations. This job will require continuous learning and keeping up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth-in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), the Consumer Financial Protection Bureau (CFPB), Anti-Money Laundering and Bank Secrecy Acts (AML/BSA).

Duties and Responsibilities

• Research and review red flag requests from internal sources.
• Review organizational activities to ensure they align with regulatory standards and internal policies.
• Identify potential risks and recommend corrective actions.
• Work with various other risk functions such as Social Media monitoring for Loan Officers and brokers.
• Handle Federal Emergency Management Agency (FEMA) disaster notifications.
• Ability to work with other servicing and origination departments to resolve issues.
• Prioritize and be able to complete tasks according to deadlines and Service Level Agreement (SLA).
• Research issues to identify root causes and be able to execute a plan of action for resolution.
• Performs related duties as assigned by Management.

Qualifications and Education Requirements

• High school diploma or equivalent, required.
• Bachelor's degree, preferred.
• 2-4 years’ prior related experience.
• 2+ years’ Mortgage Servicing experience.
• Mortgage Origination knowledge/experience preferred.

Skills, Abilities, and Knowledge

• Basic understanding of mortgage servicing industry, escrow, payment application, fees, credit reporting bankruptcy, foreclosure, loss mitigation.
• Must be extremely detail oriented, inquisitive, and have a passion for investigating and problem solving.
• Good written communication skills are needed, including good use of grammar, spelling, punctuation, and sentence structure.
• Excellent research skills required.
• Intermediate knowledge of MS Word, MS Excel.
• Familiarity with Mortgage Servicing systems is preferred.
• Excellent work ethic, high productivity, deadline driven.
• Must possess a short learning curve related to assimilation of new skills and tasks.
• Superior written and verbal communication, follow up skills and a strong sense of accountability a must.
• Superior organizational skills needed.
• Ability to multi-task as well as quickly adapt to changing work assignments.
• Knowledge of credit reporting and FCRA a plus.
• Typing speed & accuracy.
• Math and analytical skills needed.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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