Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Outbound Communications Specialist is responsible for the review of various reconciliation reports, conducting quality assurance reviews of business letters, and creating manual ad-hoc letters.

Direct Reports

  •   N/A

Principal Duties

  • Daily review of various reconciliation reports related to the timely production and delivery of letters, statements, and other notices
  • Daily review of various reconciliation reports related to the timely imaging of letters, statements, and other notices
  • Conduct periodic and targeted quality assurance review of business letters
  • Letter related worklist management
  • Management of Outbound Communications tasks
  • Collaborate with other departments to create manual and ad-hoc letters and notices
  • Letter Library management - letter logic is properly documented, correct version of all active templates is present, and a recent version of production samples is available, etc
  • Participate in the daily letter review process, identifying and resolving letter production issues
  • Participate in special projects and perform other related duties as assigned
  • Print and mail letters
  • Performs related duties as assigned by management

Education and Experience Requirements  

  • Bachelor’s degree preferred
  • Minimum of one year of mortgage experience required

Knowledge, Skill, and Ability Requirements  

  • Excellent written communication skills (grammar, spelling, and punctuation) 
  • Some knowledge of SharePoint preferred
  • Advanced knowledge of Microsoft Excel and Word
  • Ability to effectively and professionally communicate with frontline associates and management
  • Impeccable organizational skills and attention to detail
  • Strong research ability, understanding complex, multi-level, multi-source information
  • Excellent follow-up skills and the ability to meet strict deadlines while maintaining highest quality performance
  • Ability to collaborate across various internal departments and external entities

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

#LI-MM1

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities


 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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