Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary:

The Supervisor of Payment Processing will assist the Senior Manager of Payment Processing with payment processing functions, cash reconciliations and exceptions handling for Shellpoint Mortgage Servicing.

Responsibilities:

  • Manage workflow in department to ensure timely posting of all loans in Greenville, returned items, and exceptions
  • Individual and departmental performance reporting including side-by-side coaching as necessary.
  • Ensure proper controls are in place to successfully pass all audits.
  • Research and resolve suspense liability and exceptions meeting departmental standards.
  • Act as a liaison with retail lockbox ensuring that daily transmissions are received and processed.
  • Assist Finance with monthly cash reconciliations.
  • Generate daily, weekly, or monthly payment activity reports to ensure that data is complete and accurate.
  • Serve as an expert on payment activity for all servicing systems.
  • Encourage growth of direct and indirect reports.
  • Ensure that the needs of the various business lines are being met.
  • Periodic review of procedures to identify process improvement opportunities.
  • Assist Business Analyst with system requirements and testing for changes/upgrades to existing or new systems.
  • Process payments across the organization.
  • Assist Compliance and Finance with Treasury related information required for state and GSE annual license requirements

Qualifications/Skills:

  • 5+ years progressively responsible experience in related field including management of 1-2 direct reports (supervisors) and 3-4 indirect reports (payment processors).
  • Proficient in MS Office with advanced MS Excel and MS Access skills required; SQL Transact query experience a plus.
  • Proven ability to meet deadlines for multiple tasks simultaneously.
  • Excellent organizational skills and very high attention to detail.
  • Demonstrated ability to comprehend multiple servicing systems.
  • Knowledge of creating and implementing policies, procedures and guidelines.
  • Proven analytical and problem solving skills.
  • Excellent verbal and written communication and interpersonal skills.

Educational Requirements:

  • High School Diploma required.
  • Bachelor’s degree preferred.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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