Payment Processing Supervisor
Who we are
Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
The Supervisor of Payment Processing will assist the Senior Manager of Payment Processing with payment processing functions, cash reconciliations and exceptions handling for Shellpoint Mortgage Servicing.
- Manage workflow in department to ensure timely posting of all loans in Greenville, returned items, and exceptions
- Individual and departmental performance reporting including side-by-side coaching as necessary.
- Ensure proper controls are in place to successfully pass all audits.
- Research and resolve suspense liability and exceptions meeting departmental standards.
- Act as a liaison with retail lockbox ensuring that daily transmissions are received and processed.
- Assist Finance with monthly cash reconciliations.
- Generate daily, weekly, or monthly payment activity reports to ensure that data is complete and accurate.
- Serve as an expert on payment activity for all servicing systems.
- Encourage growth of direct and indirect reports.
- Ensure that the needs of the various business lines are being met.
- Periodic review of procedures to identify process improvement opportunities.
- Assist Business Analyst with system requirements and testing for changes/upgrades to existing or new systems.
- Process payments across the organization.
- Assist Compliance and Finance with Treasury related information required for state and GSE annual license requirements
- 5+ years progressively responsible experience in related field including previous Supervisory experience.
- Proficient in MS Office with advanced MS Excel skills required; SQL Transact query experience a plus.
- Proven ability to meet deadlines for multiple tasks simultaneously.
- Excellent organizational skills and very high attention to detail.
- Demonstrated ability to comprehend multiple servicing systems.
- Knowledge of creating and implementing policies, procedures and guidelines.
- Proven analytical and problem solving skills.
- Excellent verbal and written communication and interpersonal skills.
- High School Diploma required.
- Bachelor’s degree preferred.
This position is located in-office & cannot be performed remotely.
* Three weeks’ PTO (paid time off) for vacation and sick days.
* Paid holidays.
* Medical, dental, vision, life, and pet insurance.
* Short- and long-term disability insurance.
* Adoption- and tuition-assistance programs.
* 401k matching program.
* Performance-based annual bonuses.
* Advancement opportunities
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Shellpoint Mortgage Servicing has grown to become one of America’s largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or "service") their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again.
Our mission at Shellpoint Mortgage Servicing is to deliver best-in-class portfolio performance for our clients by providing all homeowners with exceptional customer service. We recognize that our people are our greatest asset, which is why we offer the training, modern technology, and tools for you to be successful. There could not be a more exciting time than right now to join our growing team, where you can be part of the success.