Project Manager - Print Communications (On-site)

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

The Project Manager - Print Communications is responsible for leading and managing complex, multi-step projects involving multiple stakeholders to ensure smooth progress and successful completion. Key duties include coordinating cross-team efforts, tracking project milestones, aligning with objectives, and driving deliverables to completion. This role involves identifying process inefficiencies, diagnosing gaps, recommending improvements, and leading remediation efforts while providing regular updates and detailed managerial reporting.

Additionally, the Project Manager - Print Communications will oversee ongoing Key Performance Indicator (KPI) reporting, evaluate completed projects for sustained success, and support the Director and/or Senior Director with project tracking, organizational reporting, management presentations, and scorecard management. With a focus on effective project management practices, this individual will drive operational efficiency, improve processes, and ensure timely, high-quality outcomes.

Duties and Responsibilities

• Lead and manage various projects assigned by department management (e.g., VP, Sr. Director, or Director).
• Have strong understanding of the key processes within Print Communications and general Mortgage Servicing.
• Track, prioritize and lead letter template and logic change projects.
• Lead and track third party vendor onboarding and transition projects.
• Document and maintain a log of incidents/issues, document, plan, and lead remediation activities.
• Responsible for rectifying current process gaps among various processes and providing reporting to ensure the appropriate changes are managed and monitored post project closing.
• Work collaboratively with department leaders and cross-functional teams on key initiatives.
• Track and report the success and failure rates of completed projects, providing postmortem analyses on error rates and project outcomes.
• Create and present reports to senior leadership, summarizing the status and outcomes of open projects and remediations.
• Act as the central point of contact for assigned process areas, ensuring seamless change management and implementation efforts across the organization.
• Ensure that preventives actions from remediations are carried out using process improvement principles such as Lean Six Sigma.
• Develop and maintain reporting mechanisms to monitor project progress and ensure accountability.
• Drive innovative solutions to improve operational efficiency and reduce errors within Print Communications processes.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor's degree preferred.
• 4 years’ related experience required.

Skills, Abilities, and Knowledge

• Strong organizational skills.
• Strong written and verbal communication skills.
• Amendable to changes in priority, project scope, and deadlines.
• Proficient in MS Office Suite.
• Experience in Smartsheet.
• Able to work independently and with little direct guidance.
• Analytical skills and the ability to design and implement processes.
• Project management skills.
• Must have a strong understanding of process improvement methodologies such as Lean Six Sigma.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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