Quality Assurance Specialist
Who we are:
Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.
This position provides quality assurance reviews, conduct process audits and provides risk identification for the functions performed within Shellpoint. The Specialist will work closely with the functional area managers to provide preventative and detective measures that increase the overall compliance of Shellpoint.
Assist in identifying operational risks and escalating issues to management.
Review of populations for audits and review populations prior to providing to ensure populations are accurate
Recommend procedural changes and/or policy updates
Researches and review accounts, items, or processes selected for audit
Quality Assurance liaison with functional areas
Use audit tool, project spreadsheets and databases to maintain detailed audit records
Review and assist with generation of dispute and error reports
Complete monthly work flow audits
Monitor and make recommendations for smoke detector reports
Undertake special projects related to departmental activities and perform other duties as assigned
Detail oriented, excellent organizational skills and ability to handle multiple tasks
Able to effectively interact with managers and members of the functional areas including but not limited loss mitigation, foreclosure and bankruptcy.
A self-motivated work style and a strong desire to exceed expectations
Excellent written and verbal communication skills
Able to work with minimal supervision
Ability to meet timelines
Knowledge of BKS, PACER, NDC, ILS, DMS
Extensive knowledge of secured and unsecured Bankruptcy,
Above average skills in quality and production rates
Average MS Excel skills are required
- College degree or a combination of some college and relevant experience.