Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.



This position provides quality assurance reviews, conduct process audits and provides risk identification for the functions performed within Shellpoint. The Specialist will work closely with the functional area managers to provide preventative and detective measures that increase the overall compliance of Shellpoint.



  • Assist in identifying operational risks and escalating issues to management.

  • Review of populations for audits and review populations prior to providing to ensure populations are accurate

  • Recommend procedural changes and/or policy updates

  • Researches and review accounts, items, or processes selected for audit

  • Quality Assurance liaison with functional areas

  • Use audit tool, project spreadsheets and databases to maintain detailed audit records

  • Review and assist with generation of dispute and error reports

  • Complete monthly work flow audits

  • Monitor and make recommendations for smoke detector reports

  • Undertake special projects related to departmental activities and perform other duties as assigned


  • Detail oriented, excellent organizational skills and ability to handle multiple tasks

  • Able to effectively interact with managers and members of the functional areas including but not limited loss mitigation, foreclosure and bankruptcy.

  • A self-motivated work style and a strong desire to exceed expectations

  • Excellent written and verbal communication skills

  • Able to work with minimal supervision

  • Ability to meet timelines

  • Knowledge of Foreclosure

Educational Requirements:

  • College degree or a combination of some college and relevant experience.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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