Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 8th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Position Overview:

The Operational Quality Control Supervisor works with Compliance to provide lead support to Quality Control. Responsible for the oversight of operational QC audits, audit research, compliance monitoring, and compliance testing.  This individual will work with compliance management to assist in training and remediation activities for business units throughout the organization.  The individual will be responsible for the timely submission of departmental metrics and QC audit results on an on-going basis.


  • Oversee QC audit schedule and ensure all audit responses are complete, accurate, and provided timely. Work with operations to ensure compliance metrics are completed timely and successful
  • Prepare populations for QC audits and assign QC audits to auditors
  • Answer QC Auditor questions and give direction to complete QC monitoring and Compliance testing
  • Perform investor QC audits to ensure investor and regulatory compliance
  • Use spreadsheets and databases to maintain detailed audit records. Provide monthly reporting to Senior Management on QC operations
  • Conduct audits to assist in identifying operational risks and escalating issues to Compliance management
  • Researches and review accounts, items, or processes selected for audit
  • Monitor and make recommendations for smoke detector reports
  • Quality Control liaison with functional areas
  • Work with business lines to create and validate remediation plans
  • Assist in QC completion of all investor audits, regulatory audits, state licensing audits, and any external audits conduct on the business


  • Minimum of 5 years Mortgage Servicing experience required
  • Prior Supervisory experience required
  • High School Diploma required
  • Proficient in Microsoft Word and Excel
  • Excellent communication skills
  • Strong knowledge and understanding of mortgage servicing regulations, NMS requirements, and GSE guidelines is required. Experience analyzing basic processes and data for all supported business units
  • Demonstrated strong skill set for organization and attention to detail
  • Strong research and follow-up skills, as well as the ability to meet strict deadlines
  • Self-Motivated.  Ability to work independently with minimal supervision
  • Strong analytical, problem solving and mathematical
  • Ability to work overtime as needed
  • Ability to work well with others across department

Educational Requirements:

  • College degree or a combination of some college and relevant experience

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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