Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

The Recovery Risk Control Analyst is responsible for performing internal audits of various departments within the Recovery Department to ensure adherence to Company Policy and Procedures by defining the sample, analyzing the data, summarizing results, suggesting resolution and, if appropriate, assisting with implementation and follow up.

Duties and responsibilities:

  • Perform internal audits within the Recovery department to ensure adherence to state and federal laws and regulations, internal policy and procedures, and client protocols.  
  • Perform both scheduled and unscheduled audits of various groups within the department, based on business needs.  
  • Assess quality of work within the department by ensuring the appropriate course of action was taken.
  • Maintain a solid understanding of Recovery policies and procedures.
  • Work on special projects as directed including but not limited to reviewing Recovery audits, business processes and procedures, company policies and procedures and alerts to ensure accuracy. 
  • Work on special projects as directed by Management.

Educational Requirements:

  • Associates or Bachelor’s degree in Business preferred, but not required.
  • High school diploma required.


  • Previous Audit experience preferred
  • 2+ years’ experience in mortgage servicing, preferably in collections
  • Knowledge of general mortgage collection processes
  • Knowledge of mortgage servicing regulations, such as FDCPA and CFPB


  • Excellent verbal and written communication skills.
  • Ability to analyze information and business processes.
  • Self-Motivated with strong attention to detail and excellent organizational skills.
  • Strong problem-solving skills.
  • Ability to work both independently and with a team.
  • Proficiency with Microsoft products, such as Word and Excel.


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     8 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

*     Tuition-Assistance Programs

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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